Modification History
HLT07 Version 4 |
HLT07 Version 5 |
Comments |
HLTCSD306C Respond effectively to behaviours of concern |
HLTCSD306D Respond effectively to behaviours of concern |
Unit updated in V5 - Changed ‘challenging behaviour’ to ‘behaviours of concern’ |
Unit Descriptor
Descriptor |
This unit of competency describes the skills and knowledge required to respond effectively to behaviours of concern in clients and others These skills are associated with handling difficult incidents rather than managing ongoing behaviours |
Application of the Unit
Application |
The unit will be suitable for work roles such as Security Officers, Care Assistance Workers and others exposed to behaviours of concern Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Plan response |
1.1 Identify appropriate response to potential instances of behaviours of concern in line with work role and organisation policies and procedures 1.2 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.3 Give priority to safety of self and others in responding to behaviours of concern |
2. Apply response |
2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour 2.5 Select appropriate strategies to suit particular instances of difficult or challenging behaviour |
3. Report and review incidents |
3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit: |
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Access and equity considerations: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Planned responses may be based on: |
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Difficult or challenging behaviours may include: |
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Strategies for dealing with challenging behaviours may include: |
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Selection of strategies for dealing with challenging behaviours may be based on: |
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Organisation policies and procedures may include: |
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Unit Sector(s)
Not Applicable